Privacy Statement

Depending on how you interact with EILA, we may collect information such as:

• learner's name and age;
• parent or guardian's name and contact details;
• telephone number, email address and other contact information;
• school or educational information where relevant to programme administration;
• programme, course or skill selected;
• registration and attendance information;
• payment and transaction information;
• information provided when making an enquiry;
• photographs, video or audio recordings taken during EILA activities;
• information relating to a learner's participation or progress where necessary for programme administration; and
• technical information collected when you use the EILA website, such as browser type, device information, and website usage data.

We seek to collect only information that is reasonably necessary for the purpose for which it is being collected.

Information provided to EILA may be used to:

• process learner registrations and enrolments;
• communicate with parents, guardians and learners about the programme;
• administer payments and issue payment confirmations;
• organise classes, training sessions, venues and schedules;
• maintain attendance and programme records;
• communicate changes, cancellations or important programme information;
• respond to enquiries;
• provide appropriate learner support;
• improve the EILA programme and its administration;
• maintain programme records and reporting;
• communicate information about future EILA programmes where appropriate consent has been provided;
• promote EILA through photographs, videos, testimonials or other programme content where the appropriate consent has been obtained; and
• comply with applicable legal, safety, or administrative requirements.

EILA will not use personal information for purposes that are incompatible with the purpose for which it was collected.

EILA serves learners who may be under the age of 18.

Where a learner is a child, EILA will obtain the appropriate consent from a parent or legal guardian before collecting and processing the learner's personal information for programme purposes.

We take particular care with information relating to children and seek to collect only information that is necessary for participation, administration, safeguarding and communication.

A parent or guardian may contact EILA regarding the personal information held about their child and may exercise applicable data protection rights on the child's behalf.

EILA activities may be photographed or recorded for documentation, educational reporting, and programme communications.

Photographs or recordings showing identifiable learners may also be used for EILA's promotional purposes, including the EILA website, social media pages, programme reports, presentations, brochures and other communications.

Where a learner is a child, promotional use of their image will be subject to appropriate parental or guardian consent.

Consent for promotional use is separate from consent required for participation in the programme. A parent or guardian may decline promotional use without that decision preventing the learner from participating in EILA.

Where consent is withdrawn, EILA will take reasonable steps to stop future use of the learner's image for the relevant promotional purpose. Withdrawal of consent does not affect lawful use that took place before the withdrawal.

EILA may use third-party payment services or financial institutions to process programme fees.

EILA does not require parents, guardians or learners to provide card or other payment credentials directly to EILA where payment is processed through a third-party payment platform.

Payment information may be processed by the relevant payment provider in accordance with its own privacy policy and terms.

EILA may retain payment confirmations, transaction references and other information necessary to confirm and reconcile programme payments.

EILA may share limited personal information with trusted third parties where this is reasonably necessary to operate the programme.

These may include:

• technical trainers and training partners;
• programme venues and service providers;
• payment processors and financial institutions;
• website, hosting and technology providers;
• communications and administrative service providers;
• photographers, videographers or media service providers engaged for programme activities; and
• sponsors or programme partners where appropriate and lawful.

EILA will not sell learners' personal information.

Where information is shared, EILA will seek to ensure that it is shared only for a legitimate purpose and that appropriate safeguards are applied.

EILA may communicate with parents, guardians and other contacts about programmes, activities and opportunities.

Where consent is required for direct marketing, EILA will obtain the appropriate consent and provide a reasonable means of opting out of future marketing communications.

Marketing communications relating to children will be handled with particular care.

EILA takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to learner and parent information is limited to people who need the information to perform their role in administering or delivering the programme.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including programme administration, financial records, reporting, legal obligations and the resolution of disputes.

Where information is no longer required, EILA will take reasonable steps to delete, anonymise or securely dispose of it.

Subject to applicable law, you may have the right to:

• be informed about how your personal information is being used;
• request access to personal information held about you;
• request correction of inaccurate or incomplete information;
• object to certain forms of processing;
• request deletion of personal information where applicable;
• withdraw consent where processing is based on consent; and
• exercise applicable rights on behalf of a child for whom you have parental responsibility or legal authority.

To make a privacy or data protection request, contact EILA using the contact details provided on the website.

The EILA website may contain links to third-party websites, payment platforms, social media platforms or other services.

EILA is not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of those services before providing information to them.

EILA may update this Privacy Statement when its activities, systems or legal obligations change.

The latest version will be published on this website with the date of the most recent update.

For questions about this Privacy Statement, learner information or the use of personal data, please contact EILA through the contact details published on this website.